Troubleshoot Licensing and findface-ntls

When troubleshooting licensing and findface-ntls (see Licensing Info), the first step is to retrieve the licensing information and findface-ntls status. You can do so by sending an API request to findface-ntls. Necessary actions are then to be undertaken, subject to the response content.

Tip

Please do not hesitate to contact our experts on troubleshooting by support@ntechlab.com.

Note

The online licensing is done via the NtechLab Global License Manager license.ntechlab.com. Check its availability. A stable internet connection and DNS are required.

To retrieve the FindFace Security licensing information and findface-ntls status, execute on the findface-ntls host console:

curl http://localhost:3185/license.json -s | jq

The response will be given in JSON. One of the most significant parameters is last_updated. It indicates in seconds how long ago the local license has been checked for the last time.

Interpret the last_updated value as follows:

• [0, 5] — everything is alright.
• (5, 30] — there may be some problems with connection, or with the local drive where the license file is stored.
• (30; 120] — almost certainly something bad happened.
• (120; ∞) — the licensing source response has been timed out. Take action.
• "valid": false: connection with the licensing source was never established.

curl http://localhost:3185/license.json -s | jq
{
  "name": "NTLS",
  "time": 1565186356,
  "type": "online",
  "license_id": "61063ce4b86945e1b70c3bdbedea453b",
  "generated": 1514467939,
  "last_updated": 5,
  "valid": {
    "value": true,
    "description": ""
  },
  "source": "/opt/ntech/license/import_b68d7b7ec9a7310d18832035318cff0c9ddf11e3a9ab0ae962fbe48645e196d1.lic",
  "limits": [
    {
      "type": "time",
      "name": "end",
      "value": 1609161621
    },
    {
      "type": "number",
      "name": "faces",
      "value": 9007199254740991,
      "current": 0
    },
    {
      "type": "number",
      "name": "cameras",
      "value": 4294967295,
      "current": 0
    },
    {
      "type": "number",
      "name": "extraction_api",
      "value": 256,
      "current": 0
    },
    {
      "type": "boolean",
      "name": "gender",
      "value": true
    },
    {
      "type": "boolean",
      "name": "age",
      "value": true
    },
    {
      "type": "boolean",
      "name": "emotions",
      "value": true
    },
    {
      "type": "boolean",
      "name": "fast-index",
      "value": true
    },
    {
      "type": "boolean",
      "name": "sec-genetec",
      "value": false
    },
    {
      "type": "boolean",
      "name": "countries",
      "value": false
    },
    {
      "type": "boolean",
      "name": "beard",
      "value": false
    },
    {
      "type": "boolean",
      "name": "glasses",
      "value": false
    },
    {
      "type": "boolean",
      "name": "liveness",
      "value": false
    }
  ],
  "services": [
    {
      "name": "video-worker",
      "ip": "127.0.0.1:53276"
    },
    {
      "name": "FindFace-tarantool",
      "ip": "127.0.0.1:53284"
    },
    {
      "name": "FindFace-tarantool",
      "ip": "127.0.0.1:53288"
    }
  ]
}